24 million customer accounts hacked at Amazon’s Zappos (Reuters)

Tuesday, January 17th, 2012

The popular retailer, which is owned by Amazon.com, said customers' names, email addresses, billing and shipping addresses, phone numbers and the last four digits of credit cards numbers and scrambled passwords were stolen. But it said the hackers had not been able to access servers that held customers critical credit ...

Apple’s customer service secrets revealed

Monday, June 27th, 2011

Apparently more people now visit Apple’s 326 stores in a single quarter than the 60 million who visited Walt Disney’s four biggest theme parks last year! How do they do it? As well as having customer friendly environments, intensive training for employees, and of course, great products, a key element ...